Terms and Conditions


It is the responsibility of each client to read and understand this legal notice and the terms and conditions pursuant to which an acquisition of financial contracts via this site is governed. 

I. Interpretation.

I.1: Depending on the jurisdiction to which a client’s account has been attached in accordance with the account opening procedures of the website and as detailed in the About us section of the website and the type of products offered, the term “the Company” shall denote Livetradebox Limited.

I.2: These terms and conditions may be supplemented from time to time by supplementary terms and conditions applicable to a particular Company or products.

II. Introduction.

  1. 1: The financial trading services contained within this site are only suitable for clients who are able to bear the loss of all the money they invest and who understand and have experience of the risks involved in the acquisition of financial contracts.

II.2: International currency or commodity prices are highly volatile and very difficult to predict. Due to such volatility, plus the bias in the pricing system favouring the website (as described in more detail below), no financial contract purchased in our system (whether or not the payout exceeds the premium amount) can be considered a safe contract.

II.3: The maximum loss that may be incurred by any client is the amount of money paid by the client to the Company.

II.4: The Company reserves the right in its sole discretion to refuse and/or cancel services and charge deposit and/or withdrawal fees to anyone for any reasons including, but not limited to the following:

  • Any instance where the Company believes that that person’s activities at this site may be illegal in that person’s country or state.
  • Any instance where the Company may be approached or contacted by legal authorities or regulators from that person’s country or state.
  • Any instance where the Company may suffer any pecuniary, fiscal, or regulatory disadvantage by virtue of that person’s activities at this site.
  • Any restriction to its clients from purchasing any contracts during certain hours.

III. Languages.

III.1: These terms and conditions are provided in several different languages for clients’ convenience; however, these translations do reflect the same principles. The Company attempts, as much as possible, to provide a faithful translation in English of the official language of several countries. In the event of any differences between the English version of the website and any other language, the English version shall prevail.

III.2: The client may communicate with the Company through this website or by means of e-mail, phone or, exceptionally, by post. Details can be found in the Contact us page.

III.3: Generally the Company will communicate with the client through this website or by email to the email address given by the client upon account opening. The Company will communicate with the client in English or, if another preferred language is selected at account opening, in that language.

III.4: In cases where the client uses excessive anti-spam filtering which requires the Company to pay a fee in order to send a reply or a notification to the client, the Company will try to find an alternative way to communicate with the client but will not pay the requested fees to do so.

IV. Governing laws and jurisdiction.

IV.1: Laws regarding financial contracts vary throughout the world, and it is the responsibility of clients accessing this site to ensure that they understand and fully comply with any laws or regulations relevant to themselves in their own country. This site does not constitute, and may not be used for the purposes of, an offer or solicitation to anyone in any jurisdiction in which such offer or solicitation is not authorised or to any person to whom it is unlawful to make such offer or solicitation. Access to this site and the offering of financial contracts via this site in certain jurisdictions may be restricted and, accordingly, clients accessing this site are required to inform themselves about, and to observe, such restrictions.

IV.2: The transactions performed on this site and the relationship between clients and the Company are to be governed by, and construed in accordance with, the laws of the country of incorporation of the Company (the “Jurisdiction”). The client agrees that the Jurisdiction’s courts will have sole jurisdiction to settle any disputes that may arise in relation thereto. For such purposes, the client irrevocably submits to the jurisdiction of the courts of the Jurisdiction in relation to any such dispute and agrees that any claim the client might have against the Company shall only be brought before the courts of the Jurisdiction. For further information on complaints and disputes, kindly refer to the Company’s Complaints and disputes section.

V. Contracts.

V.1: The Company does not provide a market amongst or between clients for investments, securities, derivatives, or speculations. Each financial contract purchased by a client via this site is an individual agreement between that client and the Company and is not a security, nor is it transferable, negotiable, or assignable to, or with, any third party.

V.2: Acquisition of financial contracts through this site must be effected in accordance with the terms and conditions presented on the pages of this site. Acquisition of a financial contract is completed when the financial contract has been customised, the premium (or the payout, as the case may be) has been calculated, and payment has been verified.

VI. Client’s liability.

VI.1:  Clients agree to be fully and personally liable for the due settlement of every transaction entered into under their account with the Company. This includes any transactions entered into by members of the client’s family or entourage who have gained access to the account. Clients are responsible for ensuring that they alone control access to the account, and that no minors are granted access to trading on the website. In any case, clients remain fully liable for any and all positions traded on their account and for any credit card transactions entered into the site for their account. Each client also indemnifies the Company against all costs and losses of any kind whatsoever, as may be incurred by the Company as a result, direct or indirect, of the client’s failure to perform or settle such a transaction.

VI.2: If the payment processor sends the Company a chargeback or retrieval notification, the Company reserves the right to suspend any or all of the client’s accounts and place a temporary hold on the funds available in it. In that case, any or all of the client’s accounts may remain suspended until the completion of the entire chargeback investigation. The same might apply if the client’s transacting bank initiates the chargeback or retrieval request without the client’s knowledge.

VI.3: If the Company suffers a loss as a result of a chargeback or retrieval request, the client agrees to reimburse the Company the amount before the Company lifts off any limits imposed on any or all of the client’s accounts.

VII. Customer funds.

VII.1: Money collected from clients is not invested in any securities, futures, currencies, derivatives or other investments, on behalf of clients.

VII.2: The Company has various deposit methods available, each with its own timing for deposits, some of which might not be available for withdrawals. 

VII.3: A client should not use the client’s account as a banking facility, and deposits should only be made with a view to using funds to place contracts. The Company is not a financial institution, and the client will not receive interest on deposits. Should a client make repeated deposits and withdrawals without placing commensurate contracts, the Company reserves the right to pass on to the client’s account, without prior notice, any bank charges the Company has incurred before closing the account.

VIII. Prohibited trades.

VIII.1: The Company reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of clients who engage in any trading activity:

  • That contravenes any laws, regulations, instruments, ordinances, or rules that govern the operation of any exchange, financial market, or financial regulatory environment
  • With insider knowledge of any financial market or instrument

VIII.2: The Company has the discretion to seek information from clients to verify compliance with these terms.

The following are conditions of using the website:

  • Any client that is employed in the banking and/or finance sector must only conduct trades through the website with the knowledge of his/her employer and in accordance with the employer’s policies.
  • Clients agree to comply with the reasonable requests made by the Company for the purpose of verifying compliance with this term.

The Company may withhold payment of funds accumulated in a client’s account while it takes steps to verify compliance with these terms.

VIII.3: If the Company (in its sole discretion) is not satisfied that a client is complying with these terms, or if a client does not comply with a reasonable request for information made by the Company, the Company may cancel the client’s account and withhold any funds accumulated therein.

IX. Fraud and money laundering.

IX.1: No person shall abuse this site for the purpose of money laundering. The Company employs best-practice anti-money laundering procedures. All transactions are checked to prevent money laundering, which may have several effects on clients. The Company reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of clients who do not accept or adhere to these anti-money laundering processes. Acceptable funds should not originate from criminal activity. The Company is bound to report suspicious transactions to relevant authorities.

IX.2: The anti-money laundering processes have the following effects on clients:

  • Clients must register personally.
  • Clients must fill into the account opening form all requested details that establish their identity. Clients must give a valid identification, address, contact email address, and personal telephone number.
  • The Company may, at its sole discretion or as required by regulations in place conduct appropriate “Know Your Customer” (KYC) procedures and require a client to provide proof of identity and suspend an account until satisfactory evidence of identity and address, source of funds, and/or source of wealth have been provided.
  • In order for a UK resident to make use of the virtual account, the client will first have to be age-verified. The client will also need to be fully verified before making use of the real money account. Verification can be done electronically or through submission of KYC documents.

IX.3: Requested KYC documentation could include:

  • Proof of identity – such as ID card, passport or driving licence.
  • Proof of address – such as bank statements/ building society statement or utility bills (mobile phone bills are unacceptable).
  • If such documents expire, the Company reserves the right to request updated documentation.
  • The Company also reserves the right to request documentation pertaining to any other legal obligation.
  • Clients agree that the Company may use personal information provided by them in order to conduct appropriate anti-fraud checks. The personal information that clients provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
  • Withdrawals may only be paid to the initiator of an account. When a client maintains an account by means of telegraphic deposits, withdrawals are only paid to the holder of the originating bank account, and it is the onus of the client to ensure that account number and name accompany all transfers to the Company. When a client maintains an account by means of credit/debit card deposits, withdrawals are only paid back to the same card.
  • Clients shall not hold or pool third-party funds into their own account held with the Company.
  • It is prohibited to sell, transfer, and/or acquire accounts to/from other clients. Transfer of funds among other clients is also prohibited.
  • Only one account is allowed per person. No withdrawals and/or refunds may be collected on accounts opened in false names or on multiple accounts opened by the same person
  • The Company has the right and obligation not to accept the information provided by clients if the Company knows or has a reason to believe that it is incorrect, inaccurate, or incomplete. In such cases, the Company may ask clients to clarify or correct the details provided.

X. Company’s rights.

X.1: The Company does not tolerate any form of inappropriate behaviour. This includes the usage of offensive language. The Company reserves the right to restrict or terminate the client’s account if there is any form of inappropriate behaviour on the client’s part.

X.2: The Company reserves the right to suspend the operation of this site or sections thereof in the following cases:

  • When, as a result of political, economic, military, or monetary events (including unusual market volatility or illiquidity) or any circumstances outside the control, responsibility, and power of the Company, the continued operation of this site is not reasonably practicable without materially and adversely affecting and prejudicing the interests of clients or the Company, or if, in the opinion of the Company, a price cannot be calculated for financial contracts.
  • When there is a breakdown in the means of communication normally employed in determining the price or value of any of the financial contracts or where the price or value of any of the financial contracts cannot be promptly or accurately ascertained.
  • In any event of an error in current prices, published odds, or trading software.

The Company has and retains the right to terminate any event or trade including, but not limited to, the occurrence of any of the above events.

X.3: In all circumstances, the Company reserves the right to make changes to these terms and conditions. If the Company elects to make any material changes to these terms and conditions, clients will be notified in advance and shall either accept or decline to agree. Declining to agree shall result in a material breach of this agreement and the client’s account may be frozen, suspended, or cancelled. However, the client shall be allowed to withdraw any pending balance on account subject to KYC verification.

X.4: In such an event, the Company may at its sole discretion (with or without notice) close out the client’s open financial contracts at prices it considers fair and reasonable.

X.5: Further, the Company, under the above circumstances, or any other, reserves the right to adjust a client’s account should any trade result in disruption or in a miscarried or aborted trade.

X.6: Although the Company has and retains all rights to refuse or to close a client’s account, the Company does warrant that all contractual obligations already made, shall be honoured.

X.7: The Company reserves the right to cancel/reverse transactions or amend the contractual terms (including, but not limited to, entry and exit spot) in the case that any contracts are acquired or sold at prices that do not reflect fair market prices or that are acquired or sold at an abnormally low level of risk due to an undetected programming error, bug, or glitch in the Company website software, market data feed or contract pricing latency, data feed error, stray quotes, incorrect pricing parameters, manifest mis-calculation of prices, or other obvious errors (“Manifest Errors”). Clients have a duty to report to the Company any such problems, errors, or suspected system inadequacies that they may experience and may not abuse, or arbitrage based on, such system problems or errors for profit. The Company will endeavour to resolve any such difficulties in the shortest time possible. Any amendments to the contractual terms (including, but not limited to, entry and exit spot) of Manifestly Erroneous contracts shall be reasonable and fair. Monies exchanged between the client and the Company in connection with Manifestly Erroneous contracts shall be returned to the recipient according to the amendments made to the contractual terms (including, but not limited to, entry and exit spot).

X.8: Clients with insider knowledge of any financial market or instrument are prohibited from trading at this website.

X.9: Any information given on these pages, and/or emails or newsletters sent by the Company related thereto, is not intended as financial or investment advice and the Company will not accept any liability in this respect.

X.10: The right is also reserved to amend or change the rules and scope of this service from time to time. Any change to the rules made whilst the site is in operation will not apply retrospectively and will only apply to acquisitions of financial contracts made after such a change. It is the Company’s responsibility to notify clients before any changes to its terms come into effect.

XI. Liability.

Save in case of negligence, fraud, or default by the Company, the Company will not be liable in any way to any clients in the event of force majeure, or for the act of any government or legal authority, or for the failure of or damage or destruction to its computer systems, data, or records, or any part thereof, or for delays, losses, errors, or omissions resulting from the failure or mismanagement of any telecommunications, computer equipment, or software by the client or any damages or losses deemed or alleged to have resulted from, or been caused by, this site or its content.

XII. Marketing and promotion.

The Company may from time to time inform clients about changes on the website, new services, and promotions. If, however, the client wishes to opt out of such a service and does not wish to receive any direct marketing data, the client can either unsubscribe from the service directly or email the Company’s customer support team. If the client decides to opt in again into receiving promotional material, the client can also do so by contacting the customer support team.

XIII. Account opening.

A client may only open an account on this site on the following conditions:

  • The client has read this legal Terms and conditions page in full and understood that the client will be buying and selling contracts subject to these terms and conditions.
  • The client has read the Company’s privacy statement and is aware of how the Company processes information.
  • The client is over 18 years of age, unless the client is an Estonian resident whereby the client would have to be over 21.
  • The client is not resident in a restricted country such as Canada, Hong Kong, Israel, Jersey, Malaysia, Malta, Paraguay, the United Arab Emirates, the USA, or any other restricted country that has been identified by the FATF as having strategic deficiencies.
  • The client has sufficient experience and knowledge in matters of financial trading to be capable of evaluating the merits and risks of acquiring financial contracts via this site and has done so without relying on any information contained on this site.

XIV. Account closure.

The client may choose to contact the Company to close the client’s account held with the Company. The client’s account may be closed if the client does not have any open trade positions and if the client has complied with the requested “Know Your Client” procedures to enable the client to withdraw any pending funds in the client’s account.

* Trading rules:

  • Contracts offered by Livetradebox Limited have a minimum purchase price of 1 USDT.
  • Contracts are not usually offered in the last hour of trade of any given market (for foreign exchange markets, the restriction may be extended up to 3 hours).
  • Contracts will not usually be offered when the underlying market is at its intraday high or intraday low.
  • Contracts will not usually be offered during the first 10 minutes of market trade.
  • During fast markets (i.e. periods of very fast market movements), contracts may be offered at prices more unfavourable than those offered in usual market conditions.
  • Certain limits are imposed as to the acceptable levels for barrier/strike prices of contracts. Typically, the barrier/strike may not be too close nor too far from the current underlying market level.
  • Contracts may not expire on a weekend; therefore, the expiry date of a contract may be pushed back to the following Monday in the event of a contract expiry date falling on a Saturday or a Sunday.
  • Market prices are updated at most once per second. For any given second, the market price will be updated to the first tick, if any, received in that particular second on the Company data feed.
  • The Company does not guarantee the ability to sell a contract prior to its expiration time.

* Contract payouts:

Contract payouts shall be determined by the Company by reference to the market quotes as displayed on the website relevant to the underlying index(ices) of the contract(s) or from the interbank trading data received by the Company for forex quotes or commodity prices as displayed on the website, provided that the Company has the right to make corrections to such data in the event of mispriced or typographically incorrect data. Clients should note that different markets may close at different times during the day due to local trading hours and time zones.

For forex quotes, the closing times are defined by the Company as shown in the market opening times section of the website. In the event of any dispute regarding market or settlement values, the decision of the Company shall be final and binding. Clients should note that certain markets (such as stock indices) are not open throughout the day and that trading may not be available when the markets are closed.

The calculation of the price to be paid (or the payout to be received) for financial contracts on this site at the time the financial contract is purchased or sold will be based on the Company’s best estimate of market price movements and the expected level of interest rates, implied volatilities and other market conditions during the life of the financial contract, and is based on complex mathematics. The calculation will include a bias in favour of the Company. The financial contract prices (or the payout amounts) offered to clients speculating on market or index prices may substantially differ from prices available in the primary markets where commodities or contracts thereupon are traded, due to the bias favouring the Company in the price calculation system referred to above.

The charting data made available to clients by the Company is indicative only and may at times differ from the real market values. The Company’s decision as to the calculation of a financial contract price will be final and binding. The Company allows the option to sell contracts before the expiry time of some contracts but will not be obliged to do so and can suspend this option depending on the current market conditions. Contracts may be amended when the underlying asset value is adjusted by corporate actions during the contract period.

Should a disruption that cannot be readily rectified by the Company occur in the data feeds, the Company reserves the right to refund the contract purchase.

* Trading limits:

The Company reserves the right to have risk limits in place, which affect the trading limits of all clients trading, and may not be limited solely to instruments and contract types.

The Company may also impose volume trading limits on clients’ accounts at its sole discretion. Trading volume limits can be viewed in the Security & limits section of the client’s account. If the account balance exceeds the maximum account size, then withdrawals must be made to bring the balance down to under this limit.

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